Terms of use
Third Generation Studios (TGS) provides Website Manager to submit and track website maintenance requests. These terms apply to use of the portal.
Your maintenance agreement
Your separate agreement with TGS governs maintenance scope, fees, included time, approvals, and any response commitments. A request in the portal records what you’ve asked us to do. If additional approval is required under your agreement, we’ll coordinate it with your designated contact. If these terms conflict with that agreement on maintenance services, the agreement controls.
Accounts and access
Use your own account and access only the websites you’re authorized to manage. Keep your credentials private and tell us promptly if someone may have gained access to your account or if a team member’s access should change.
Requests and attachments
Submit material you have permission to share. Remove passwords, API keys, payment details, and unnecessary personal information from text and screenshots. By submitting material, you authorize TGS to use it to review, troubleshoot, and carry out the requested work.
Acceptable use
Use the portal for authorized website support. Do not attempt to bypass access controls, interfere with the portal, upload malicious files, or access another client’s information. TGS may restrict portal access when needed to protect the portal, accounts, or client data.
Contact
If you can’t access the portal or have a question about these terms, email ahenry@thirdgenerationstudios.com.