Privacy notice

Information the portal handles

• Account email, sign-in and recovery information, and access assignments.
• Website details and requests, including titles, descriptions, page URLs, screenshots, and updates.
• Maintenance records, including the work date and time logged against a request.
• Technical information such as IP address, browser information, and security events that hosting and authentication services may process.

Your browser stores session information to keep you signed in. Supabase manages authentication for Website Manager and CoffeeShopCRM through a shared account. A password reset applies to that shared account.

How we use this information

We use portal information to authenticate users, verify website access, respond to requests, show progress, track maintenance usage, and investigate technical or security issues.

Who can access it

People assigned to a website and authorized managers can see that website’s requests, screenshots, client-visible updates, and maintenance usage. Keep this in mind when submitting details or an attachment.

Vercel hosts the portal, Supabase provides authentication, database and file storage, and Cloudflare Turnstile helps protect forms against automated abuse. Our authentication email provider may process addresses and delivery information when sending account or recovery emails. We may disclose information when required by law.

How long we keep it

Retention depends on the type of record and the client relationship. We keep records as needed to provide support, document maintenance or billing, resolve disputes, and meet legal obligations. Contact us about a specific record or to request deletion.

Privacy requests

For questions or to request access, correction, or deletion, email ahenry@thirdgenerationstudios.com. We may verify your identity and authority before acting on a request. Rights and exceptions may vary under applicable law.